Refund Policy

Our Commitment

We stand behind the quality of our work. If a service does not resolve the issue it was intended to fix, we will first attempt to correct it at no additional charge. If we are unable to resolve the issue, you may be eligible for a refund as described below.

Eligibility for Refunds

• You request a refund within 7 days of the service being performed.
• The specific issue we were engaged to resolve was not resolved, and we were unable to fix it after a reasonable opportunity to do so.
• The service was billed and paid to PrinterGeeks directly.

Non‑Refundable Situations

Refunds are generally not available where:

• The issue was resolved successfully but you later changed your mind.
• A hardware fault or defect beyond software support is discovered (we will advise you of this before proceeding where possible).
• You provided inaccurate information that prevented resolution.
• You declined recommended steps required to complete the service.
• The request falls outside the refund window described above.

How to Request a Refund

To request a refund, contact us at support@printergeeks.online or call +1 (888) 555-0143 with your name, the date of service and a description of the issue. We may ask for additional details to review your request.

Processing Refunds

Approved refunds are processed to the original payment method within 5–10 business days. The time it takes for the refund to appear may vary depending on your payment provider.

Cancellations

You may cancel a scheduled service before work begins at no charge. If work has already commenced, charges may apply for the portion of service already delivered.

Chargebacks

We encourage you to contact us first to resolve any billing concern. Initiating a chargeback without contacting us may delay resolution.

Changes to This Policy

We may update this Refund Policy from time to time. The version posted on this page with the current "Last updated" date applies to your service.